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Abstract
Recently, a new academic field, "service engineering" has been very actively investigated. However, there are few effective methods and tools to simulate and evaluate services designed based on the concept of service engineering. In the past, the authors proposed a service flow simulation method using scene transition nets (STNs) which is a graphic modeling and simulation method for discrete-continuous hybrid systems. However, this method does not consider how to model and simulate complex service flows including multiple layered, parallel, and interrupted structures and it is difficult to construct STN models of such complex systems using the existing STN concepts. In this paper, the authors propose a new STN modeling method using "multi-aspect STN modeling" concepts in order to provide easy methods for modeling of such complex services. The experimental results for the modeling and simulation of a nursing service demonstrate the effectiveness of the proposed method.
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