1108 リスケジューリングを考慮したフライトサービスの計画支援システム(OS9-2 ライフサイクル設計とサービス工学II 行動計画)

Abstract

These years, competition among airlines will become fiercer in Japan since the open skies policy. To against Low-Cost Carriers, other airlines try to keep their flight services in high level. However today still about 50% flights are frequently delayed or canceled by irregulars, so considering flight rescheduling is necessary for flight planning. Our research proposes a support system for flight planning based on flight rescheduling. Since flight rescheduling is a highly complex problem that flight services have a large number of elements which are directly or indirectly involved in each other, the proposed system represents flight service as a service model consists of three sub services: (1) transportation service, (2) operation service, and (3) maintenance service. The relationships among flights are focused on to describe flight planning and rescheduling. Some automatic planning tools are used to help manager to plan the flight service and some indices are evaluated for not only flight service level but also customer satisfaction in this support system. With the input data such as supposed irregulars, a flight rescheduling is run bu using this support system and the results is proposed to support operator's decision making. Finally, a case study is shown to prove the effectivity of the support system.