Abstract
Some years ago I used to run one-day introductory courses aimed at explaining the basics of statistical process control (SPC). After one such course, one of the delegates gave me a copy of a document that he had prepared for the training department in which he was working at the time. The document was a proposal to begin measuring the training administration (TA) process and included proposed metrics, analysis methods and benefits. I have kept the proposal as an example of how easily people can assimilate the ideas of SPC and begin to put them into practice. Dave was not a trained statistician or engineer. He just attended the course, took on board what he had learned, and produced the document. If his proposal had related to the examples and case studies in the course or manufacturing (the traditional and well-documented application area of SPC) then his proposal would have been interesting enough. However, his proposal related to a completely different area, the TA process.
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