品牌公司的保固政策與售後服務模式對代工廠備品存貨管理之影響 –以NB ODM廠為例

Abstract

The OBM based on rational economic and considerations of costs, and even product warranty and after-sales service of the laptop policy shift to the professional services outsourcing services companies (OSS), instead of OEM/ ODM suppliers. The risk and cost in product warranty and after-sales service are managed and shared by OEM and OSS. In the notebook computers after-sales service business, the cost of electronic materials fluctuation in rate is high, and the service life is long, resulting in a small number of shortage - raising the cost of procurement, the majority of the state of slow moving - detract from the value of inventory. This research will be aimed at one of domestic NB ODM factory, explore the OBM warranty policy vs. different service models to study the influence of spare parts shortage, risk of slow moving, reverse logistic and inventory management. OEM face the uncertainty of demand as well as difficulty of spare parts material supply and on time delivery of customer requirements, so irrespective of whether it is in manufacturing, or information systems are required to establish an effective management model, to tie in with the OBM warranty policy and after-sales service operation mode. The company in this study encounters issues of spare parts inventory management due to unsteadiness of demand and supply. Balance the on time delivery of commit to customer and speed up the turn over of spare parts, contribution of this study is setting an efficient inventory management model - through analysis of supply chain in after service and procurement behavior, the application of forecast, inventory control and management theory. With the enhancement of supplier management, the application of this model, reduce spare parts inventory over $5,000,000 successfully since year 2009. Expect to decrease another $5,000,000 after. Achieved experience of this model can be a reference indicator for Taiwan NB ODM/OEM industry.