항공사 객실승무원의 LMX가 팀워크, 직무만족 및 고객지향성에 미치는 영향

Abstract

The purpose of this study is to find out the effects of flight attendants’ LMX on teamwork, job satisfaction, and customer orientation. In the research design, a questionnaire survey was made to verify six hypotheses. A total of 334 data were used to analyze the cause relationships among LMX, teamwork, job satisfaction, and customer orientation. The results of this study are as follows: first, flight attendants’ LMX had positive effects on teamwork. Second, flight attendants’ LMX had positive effects on job satisfaction. Third, flight attendants’ teamwork positively influenced job satisfaction. Fourth, flight attendants’ teamwork and job satisfaction positively affected customer orientation respectively. Finally, flight attendants’ LMX had no effects on customer orientation. This study has contributions, but there are also limitations as this is the first study on flight attendants’ LMX, teamwork, job satisfaction, and customer orientation.