호텔직원의 선행주도성이 잡 크래프팅(Job Crafting)과 성과에 미치는 영향

Abstract

The purpose of this study was to investigate proactive personality and job crafting as it was perceived by hotel room and food and beverage department employees and to examine the effects of perceived job engagement, job satisfaction, and job burnout. Data were collected from room and food and beverage department employees at 15 five-star hotels in Seoul. A total of 287 samples were used for frequency analysis, confirmatory factor analysis, and discriminant validity analysis using the statistical packages of SPSS (18.0) and AMOS (18.0). The results of the analysis showed that proactive personality had a significant effect on job crafting, while job engagement, job satisfaction, and job burnout did not. The results also indicated that job crafting had a significant effect on job engagement, job satisfaction, and job burnout. The results of the mediation effect analysis showed that job crafting had a significant effect between proactive personality and organizational outcomes. Practical implications and limitations of the study are discussed within.