유튜브 관광정보 채택에 미치는 선행요인 분석 : 정보채택모델(Information Adoption Model)의 확장 응용

Abstract

Even though the increasing inferentiality of YouTube as an effective marketing communication channel, there is a lack of empirical research about tourism information in YouTube contents. This study aims to explore the influence of tourism information in YouTube contents on the users’ information adoption and their future behavioral intention. By applying the information adoption model(IAM) developed by Sussman and Siegal (2003), a study model was developed to examine the relationship among the information quality and source credibility of tourism information in YouTube, users’ perceived usefulness of information, their intention to adopt the information and their behavioral intention for future tourism activities. Study findings indicated that relevancy, sufficiency and vividness of the information quality factor, and expertness and familiarity of the source credibility factor influenced on the intention to adopt YouTube tourism information and behavioral intention for future tourism activities and the relationship was mediated by perceived usefulness of the information. The findings also holds several theoretical and managerial implications.