항공사 객실승무원의 체면민감성이 직무스트레스, 직무만족 및 조직몰입에 미치는 영향 : FSC 항공사를 중심으로

Abstract

This study aims to investigate the effect of social face sensitivity on occupational stress, job satisfaction, and organizational commitment of cabin crew members employed in large Korean domestic airlines that operate in teams. This study suggests that cabin crew members experience high levels of occupational stress caused by the state of being conscious of managing their social face not only to passengers, but also to crew members and it is expected that the resulting occupational stress will affect their levels of job satisfaction and organizational commitment. In this study, I have set consciousness for others, consciousness of shame, and consciousness of formalities as the sub-factors of social face sensitivity and have surveyed cabin crew members employed in large domestic airlines from January 5th, 2019 to February 20th 2019. A total of 223 questionnaire responses were used for analysis. The analysis of this study demonstrates that the consciousness for others, the consciousness of shame, and the consciousness of formalities have a positive (+) effect on the levels of . Second, occupational stress has a negative (-) effect on the degree of job satisfaction. Third, occupational stress has a negative (-) effect on the organizational commitment of the crew members. Fourth, it was concluded that job satisfaction has a positive (+) effect on organizational commitment.