복합리조트 기업의 공유가치창출(CSV)이 브랜드 신뢰와 관계지속의도에 미치는 영향 연구

Abstract

This paper reports on the findings of a study that analyze the effect of creating shared value(CSV) activities conducted by integrated resort companies on brand trust in the company and the relationship continuity with consumers to learn the importance and direction of CSV activities. A survey was conducted on visitors who were visiting or have visited an integrated resort where locals can enter. and was analyzed based on 258 valid survey responses. The findings showed that three factors of CSV, social value and cultural value excluding economic value positively effect brand trust in companies, and among the factors, cultural values had the most positive effect. The CSV was shown to have a positive effect on relationship continuity, showed higher confidence in the brands of integrated resort companies, and consumers were more positive in their relationships with integrated resorts. Although the mediating effect of brand trust in the CSV and relationship continuity did not appear in economic value and social value, cultural value had an effect on relationship continuity with brand trust as a partial mediating effect. This study brought meaningful implications in that it has expanded the CSV research in the tourism field. Also, centered on the cultural value, the results of the study offers a guidance of direction for establishing strategies and expressing the importance of the CSV of integrated resorts.