사회복지종사자의 클라이언트 폭력 경험 실태조사

Abstract

The purpose of this study is to prepare basic data for social welfare workers in Y to present safety protection support system and protection measures for social welfare workers. This study identifies the actual status of the violence experience of clients, violence risk, risk coping, management system, emotional labor, and mental health of social workers, and a survey was conducted on 730 social workers in Y. The survey was conducted for a total of 2 weeks from November 11 to 22, 2019. As for the contents of the study, a survey was conducted to understand the general characteristics of social welfare workers in Y city, the client experience violence of social welfare workers, the awareness of safety from the risk of violence, crisis response, institutional management system, emotional labor and mental health status. The differences between groups were analyzed through descriptive statistics and t-test by group using SPSS/WIN 25.0.
 The results are as follows. Females were the highest at 79%, with 34.3% in their 50s, and the majority was in their 40s or older. As for occupations, 48.8% of social workers and 50.8% of care giver were found to have a large number of multiple responses to both occupations. Regarding the violence experience of social workers, verbal violence was the most common at 56%, followed by physical violence at 42%, economic violence at 34%, and sexual violence at 24%. More than half of the respondents answered that they were unsafe from physical violence such as verbal violence, injuries, etc. The institutional management system for social welfare workers' crisis response was also found to be weak. The emotional labor of social workers was high at 3.54 out of 5, and mental health was low at 2.81 out of 5. In particular, it was found that the emotional labor of social workers at leisure facilities for the elderly was large, and those of public institutions were found to be prone to mental health when determined by the type of facility. In conclusion, the level of knowledge about crisis response was low in the risk response and management system of social workers, and the management system of the institution was not equipped in most areas, which improvement seemed needed. Thus, safety protection education is needed to improve the crisis response ability of social workers against client violence, as well as the programs to strengthen the capabilities of social workers according to various social welfare sites.