ПІДХІД ДО РОЗРОБКИ КОМПЛЕКСУ КЛЮЧОВИХ ПОКАЗНИКІВ ОЦІНКИ ЕФЕКТИВНОСТІ ДІЯЛЬНОСТІ ПРИВАТНИХ МЕДИЧНИХ ЗАКЛАДІВ І ЙОГО ІНТЕГРАЦІЇ З СИСТЕМОЮ МОТИВАЦІЇ

Abstract

Rational management of any enterprise is impossible without the use of a set of indicators that measure the effectiveness and efficiency of its activities (key performance indicators). Competently built, a set of key performance indicators allows to monitor progress in achieving the strategic and tactical goals of the enterprise, to clearly communicate such goals to employees at all levels (managerial and executive), as well as to direct employees’ activities to achieve such goals. To achieve the last task, the set of key performance indicators of the enterprise must be integrated with the personnel motivation system, which is a rather difficult task that does not have a universal solution. The paper proposes an approach to the development of a set of key performance indicators of private medical institutions and the integration of such a set of indicators with the person- nel motivation system. The proposed approach includes six stages: selection of positions for which a set of key performance indicators and a corresponding system of material motivation will be developed; drawing up, based on the analysis of special literature, a list of key performance indicators that can be used to evaluate the effectiveness and to motivate the personnel work- ing in certain positions in private medical institutions; ranking and selection of a limited number of key performance indicators for each position; determination of the relative importance of the selected indicators for each of the positions by the analytical hierarchy process; determination of the measurement format of selected key performance indicators; development of a complex of key performance indicators for specific positions of employees of private medical institutions. The selected approach was implemented for the positions of doctor, nurse and administrator of a medical institution with the development of scales, according to which the variable part of the salary should be calculated. A relative format of presentation of the scales for key performance indicators is described. Relative format makes it possible to make scales more flexible, which is important due to the growth of nominal wages in Ukraine.