보건소 공무원의 감정노동, 사회적 지원이 사회심리적 스트레스에 미치는 영향

Abstract

The purpose of this study is to examine the positive and negative factors that affect the socio-psychological stress experienced by the sudden surge in workload due to the COVID-19 pandemic, within the framework of the image of civil servants that emphasizes the spirit of service to the public. This is a descriptive survey to identify the emotional labor and social support of public health center officials during the COVID-19 outbreak, and to identify factors that influence these variables on social and psychological stress. The survey was conducted from May 31, 2022 to June 18, 2022. In order to analyze the collected data, general characteristics, emotional labor, social support, and sociopsychological stress levels were analyzed by number and literacy rate, mean and standard deviation. Difference tests according to general characteristics were analyzed by t-test and ANOVA, and post-hoc tests were analyzed by Shceff test. To understand the correlation, Pearson correlation coefficient and multiple regression analysis were used to determine the degree of influence on psychosocial stress.
 As a result of this study, emotional labor scored an average score of 3.23 out of 5, social support scored an average of 3.77 out of 5, and psychosocial stress was 2.23 out of 4. According to the general characteristics, emotional labor was higher in men than in women, and differences in social support were found in work experience and service area. Social and psychological stress had different effects according to the rank and age. Psychological stress and emotional labor showed a positive correlation and negative correlation with social support, and the relationship between emotional labor and social support was not statistically significant. The factors affecting psychosocial stress were emotional labor, social support, current position, and age, in the order of 36.8% of explanatory power. Based on these research results, it is absolutely necessary to develop a program that can mediate the social and psychological stress of public officials in a situation where a new infectious disease such as Corona 19 may appear or reappear.