문화행정 의사결정 영향요인에 관한 실증연구: 행정인, 기획인, 예술인 집단 비교분석

Abstract

This study was motivated by the following question: Which influence factors have a greater impact on workers in Korean cultural administrations when they must decide between reality and imperative ideals? The factors influencing decision making are analyzed by dividing workers into government administrators, support institution administrators, planners, and artists, according to the hierarchy within which the budget is allocated. The main factors are divided into bureaucratic control and the expectations of interested parties, and the study analyzes the factors that are more influential in oughts and reality when they clash. The subfactors of bureaucratic control are divided into the demands of the parent organization, the demands of the heads of ministries (institutions), and the demands of immediate supervisors. The expectations of interested parties can be divided into the following subfactors: those of general customers, professional groups, and internal colleagues. In terms of the analysis method, this study applied the Analytic Hierarchy Process (AHP) to 40 participants consisting of N = 10 current participants in each group. The AHP derives the importance of factors by stratifying and structuralizing the decision-making process, dividing factors according to stages, and conducting pairwise comparison among factors. According to the study results, all groups indicated that the bureaucratic control factor has a greater impact on reality. Among the weighted subfactors, the impact was felt most in the following order: demands of the parent organization, demands of the heads of ministries (institutions), and demands of immediate supervisors. On the other hand, among the subfactors of expectations of interested parties, the expectations of general customers had the lowest influence among all groups, except the planner group (fourth place). The variable that should influence decision making with imperative ideals, rather than reality, shows a difference. While government administrators said that bureaucratic control should be more influential but alleviated compared to reality, the other groups said the expectations of interested parties should be better reflected. In terms of subfactors, the artists said the expectations of general customers should have the greatest influence. The support institution administrators said the expectations of professional groups should be reflected first, while government administrators said the demands of the heads of ministries should be reflected first. In particular, support institution administrators, planners, and artists said that the demands of the parent organization should have the least influence. This demonstrates a certain cognitive dissonance, because, in reality, such demands had the greatest influence. Through the analysis of influence factors that affect decision making by participation groups in Korean cultural administrations, this study shows that bureaucratic control, which pursues disorder, rather than the autonomy that is required, operates strongly. Moreover, the expectations of customers are less well reflected than what is thought to be necessary.