Медіація як соціальна технологія в роботі соціального працівника: принципи реалізації та технологічні умови

Abstract

The article considers the model of mediation as a way of resolving conflict situations, as well as approaches to building the structure of mediation and mediation processes. The essence of mediation as an alternative way of resolving conflict situations is revealed. The methodological principles of mediation regulation and their implementation in the period of transitive development of society are analyzed; its advantages in comparison with the court process are characterized. It is determined that mediation is the driving force aimed at resolving conflict issues, which satisfies the interests of both parties. The role of a social worker in the mediation process and the conditions and procedure for its implementation are substantiated. It was found that mediation is not possible without psychological principles of social work, which include the principles of congruence, impartiality, confidentiality, positive activity. Reasoned stages of mediation, which can be divided into two main groups: the work that a social worker does before the meeting of the conflicting parties, and the actions he performs during formal negotiations, and the fact that mediation as a social technology can really ensure neutrality under certain conditions, which must be observed and fulfilled by a social specialist.