Abstract
One of the main objectives of the Russian educational policy is to achieve a new quality of education. In addition, the importance of including the public in the evaluation of the education system, presenting greater opportunities for initiative and activity of direct participants in educational relations is updated. One of the indicators of high-quality General education is the satisfaction of students and parents, which can also be seen as the eff ect of modernization processes taking place in the regional education system. Satisfaction with the quality of General education in the region is determined through the study of the opinions of respondents in the framework of the annual monitoring study, during which students in grades 10, 11 and their parents express an opinion on the quality of the implementation of certain areas of activity of educational institutions. Also, these studies provide an opportunity to get an idea of the requests of participants in educational relations. The article presents the results of the study for the period from 2013/14 to 2017/18 academic year, the directions of improving the activities of educational institutions.
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