Abstract
ABSTRACT Purpose: It can be said that the 21st century is the age of creativity. However creativity has been relatively less considered in comparison with control and continuous improvement in quality management. How to in-corporate creativity into quality management is treated in this paper.Methods: The opposing characteristics of quality and creativity are examined, and the possible outcomes resulted from the conflict are reviewed. Previous researches on managing evolutionary and revolutionary changes are also examined. Results: Quality and creativity require each other although they have incompatible characteristics, and can be incorporated into the innovation cycle.Conclusion: Creative thinking tools such as SIT should be included in the quality training and education for the effective operation of the innovation cycle.Key Words: Quality, Creative Innovation, TRIZ, SIT(Systematic Inventive Thinking) ● Received 19 January 2015, 1st revised 16 March 2015, accepted 17 March 2015Corresponding Author(ytpark@skku.edu)ⓒ 2015, The Korean Society for Quality ManagementThis is an Open Access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0) which permits unrestricted non-Commercial use, distribution, and reproduction i n any medium, provided the original work is properly cited.
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