조리교육기관의 서비스품질이 교육만족에 미치는 영향 : 교육프로그램의 조절효과

Abstract

The purpose of the study is to investigate the effect of the quality of education service on the education satisfaction of the cooking education as the moderating effet of education program. 337 students the course of tomorrow's learning at a cooking education institute in seoul and Gyeonggi Province were analyzed. It was analyzed that the quality of teachers and the physical education environment among education service quality (teacher quality, physical education environment, education service) have a significant effect on education satisfaction, whereas education service has no significant effect on the satisfaction of education. In addition, there is a significant positive moderating effect on education services in terms of the impact of education programs on education satisfaction, but there is a negative moderating effect on teachers' qualifications. However, it was analyzed that there was no moderating effect in the physical education environment. The implications of the study can be further enhanced by providing education programs that are diverse, creative and appropriate for student needs with education services.