항공사 승무원의 교육훈련이 직무만족과 직무몰입에 미치는 영향

Abstract

Human resources management determines the competitiveness of an airline company is a business that is highly dependent on human resources such as flight and passenger service. It is essential to train flight attendants because most of the service quality that airline company provides to its customer is related to flight attendants. Thus, this study was conducted on educational training of flight attendants, and job satisfaction and job commitment after recognizing the necessity of human resources management which is core element to strengthen competitiveness of airline companies. As a result, four factors, which are qualification of educational trainer, attitude of trainees, training facility, and contents of the training, were found as factors for educational training for flight attendants. In addition, attitude of trainees and contents of the training were the two main factors that affect job satisfaction of flight attendants. On the other hand, four factors proved not to have any influence on job commitment. And, job satisfaction of airline workers is proved to have a great effect on job commitment. This study suggests that airlines, henceforth, should select human resource with high training receptivity and active attitude, and combine it with designing program which helps improve job satisfaction and job commitment of workers.