항공사 객실승무원의 조직공정성 지각, 심리적 주인의식, 지식공유, 조직몰입의 구조적 관계

Abstract

Psychological ownership has been viewed as the critical element that ensures the competitive advantage of a corporation. This is since Psychological ownership enables members of organization to construct a mental state in which he/she equates the corporation he/she is working for with his/her own organization. This study investigates the mediating effects of psychological ownership on the interrelationship among organizational justice, knowledge sharing, and organizational commitment, and further examines how the length of work experience controls this interrelationship. A total of 390 valid questionnaires, out of the 400 questionnaires distributed, were used for analysis testing these hypothesized relationships. The results of study show first that procedural justice and interactional justice positively affect psychological ownership and this (PO) in turn positively influences the level of knowledge sharing and organizational commitment of the subjects. Secondly, it was revealed that psychological ownership completely mediates the interrelationships between procedural justice and knowledge sharing in subsequent organizational commitment. Third, it also became clear that the length of a subject’s work experience led to significantly moderating effects on relationships between distributional justice and psychological ownership, between procedural justice and psychological ownership and between psychological ownership and knowledge sharing. This study provides implications pertaining to the development of efficient human resource management strategies for flight attendants from both academic and practical perspectives.