객실승무원의 열정이 직무스트레스와 조직몰입에 미치는 영향

Abstract

Passion, an intention to get engrossed in a thing with enthusiastic affection, is an important character with which human potential can be predicted, and which may result in immersion, resolution, dedication and even an obsession. The purpose of this study is to examine the influence relationship among cabin crews' passion, job stress and organizational commitment. Based on the purpose, it attempted to highlight the value of human resources directly affecting the decision of images and competitive advantage among airlines and stress the importance of the human resource management. First, each of harmonious and obsessive passion, among sub-factors of cabin crews' passion, has a negative and a positive effect on job stress, respectively. Second, the harmonious passion has a positive effect on the organizational commitment. Third, cabin crews' job stress has a negative effect on the organizational commitment. The cabin crew is a job demanding strong passion, due to its tasks requiring much physical and psychological energy, suggesting that the competitiveness of airlines would be significantly improved, if cabin crews' positive passion can be drawn by reducing the job stress and increasing the organizational commitment.