ФОРМУВАННЯ СИСТЕМИ МЕНЕДЖМЕНТУ ЯКОСТІ ПАСАЖИРСЬКИХ ПЕРЕВЕЗЕНЬ ШВИДКІСНИМИ ПОЇЗДАМИ

Abstract

The article analyzes the development of high-speed traffic for passenger transportation. High-speed passenger traffic is now being introduced worldwide in the area of passenger transportation. This innovation takes rail to a new turn and ensures that rail is competitive with other modes. The role, principles and functions of the use of high-speed trains in the organization of passenger transportation are determined. It is proved that the use of high-speed passenger trains in Ukraine will ensure the enterprise to become competitive both in the domestic and in the foreign market of providing transport services. The high-speed movement of passenger trains helps to reduce the time spent by passengers on the journey and thereby improve the quality of transport services. Thanks to these and other advantages over other modes of transport, high-speed communication becomes an economically and environmentally friendly part of the world transport system. The main attention is paid to the formation of the management system of passenger transportation by high-speed trains. It is proposed to introduce the ISO 9001: 2015 standard at the enterprise, which sets the criteria for the quality management system and is the only standard in the series, according to which it is possible to carry out certification. The potential benefits for the enterprise from the use of the standard are highlighted. The emphasis is placed on the fact that the basis of the quality management system of passenger transportation by high-speed trains is the introduction of a process and system approach to management. The algorithm of quality management of passenger transportation services by high-speed trains is also proposed. The algorithm consists of six consecutive stages, each of which contains a set of assessments and evaluations of activities related to improving or replacing the current quality level of passenger traffic and bring it to forecast values that the company planned Its use will enable the assessment of current and projected levels of service quality for passengers.