Abstract
The purpose of this study was to assess the effects of the emotional intelligence of airline cabin crew on self-efficacy and organizational citizenship behavior. A total of 339 samples were conveniently selected from airline cabin crews of Asiana airline and Korean airline from February 28, 2015 to March 14, 2015. The results were as follows. First, among the sub-dimensions of emotional intelligence, regulation of emotion and use of emotion had a positive effect on self-efficacy. Second, self-efficacy did not have a significant effect on any of the five dimensions of organizational citizenship behavior. Third, others’ emotion appraisal had a positive effect on courtesy, sportsmanship, altruism, civic virtue and conscientiousness dimensions of organizational citizenship behavior. Meanwhile, use of emotion also had a significant effect on conscientiousness, civic virtue and altruism. Regulation of emotion had a significant effect on courtesy, conscientiousness, altruism and civic virtue dimensions except for sportsmanship. Self-emotion appraisal did not have a significant effect on organizational citizenship behaviors. Suggestion of this study is that airline cabin crews’ emotional intelligence is an important antecedent of self-efficacy and organizational citizenship behavior, So there is a need to consider the emotional intelligence to human resources management.
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