정서노동과 조직몰입 간의 관계에서 직무만족의 매개효과

Abstract

The purpose of this study is to empirically examine the effects of emotional labor on organizational commitment. To conduct such examination, the author (i) designated emotional labor, job satisfaction and organizational commitment as variables and (ii) designed a research model and set up the hypotheses by conducting preceding studies on the variables. To examine the hypotheses, the author conducted a survey on members of the large shopping mall of Youngju-City and analyzed the survey based on collected 230 copies of questionnaire. Collected data were analyzed using SPSS and AMOS programs, and covariance analysis was conducted to verify the fitness of the study model and the hypotheses. The analysis results are as follows. First, the deep acting in the constructs of emotional labor had positive effect on job satisfaction. And then the relevant hypothesis was adopted. Second, the surface acting also have been found to be positive effect on job satisfaction. Third, job satisfaction had positive effect on organizational commitment. Fourth, the mediating effect of job satisfaction in the relationship between emotional labor(deep acting, surface acting) and organizational commitment have been found. Managerial implications and limitations are presented in the conclusion.