Abstract
The article focuses on the problem of the need to develop the communicative abilities of adolescents in highly conflicted educational environment. There is a tendency to increase cases of active intervention of parents in school conflicts in order to protect the interests of their children, which is not infrequently an obstacle to a child's experience of interpersonal interaction based on their own resources. The ability to overcome interpersonal contradictions, restore and maintain constructive communication in conflict situations is an important task of personal development at the stage of adolescence. Communication difficulties experienced subjectively by adolescents can lead to potentially conflicting patterns of behavior – avoiding contact or displaying authoritarianism in communication. Their overcoming is possible by expanding the communicative experience and behavioral repertoire of adolescents in conflict situations. The organization and activity of school mediation services for the purpose of mediation in conflicts is an opportunity for teenagers to gain experience in negotiations, develop communication skills, and form a culture of constructive communication. The author notes that mediation has a great communicative potential: through mastering the techniques of active listening, conducting partner conversations, and feedback, the mediator creates an atmosphere of correct, business-like, and rational discussion of controversial issues. Speech strategies of «mitigation», «control over the topic», «joint search for an alternative», various tactics of raising questions, allow the parties to the conflict to activate the state of reflection and turn to the analysis of their true interests in the conflict. The article presents the experience of organizing mediation training for teenagers on the basis of the municipal resource center «League of young mediators» in Yaroslavl, during which statistically significant positive results were obtained in the development of students ' communicative abilities
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