МНЕНИЕ ПАЦИЕНТОВ О ДОСТУПНОСТИ, КАЧЕСТВЕ И РЕЗУЛЬТАТИВНОСТИ МЕДИЦИНСКОЙ ПОМОЩИ

Abstract

Relevance. He current healthcare strategy of Russia, among other significant priorities, highlights the achievement of high indicators of accessibility, quality and effectiveness of medical care. One of the tools for assessing the level of achievement of these indicators, including in dynamics, is the study of patients' opinions. Many authors note the importance of taking into account the opinion of patients about the care provided for the development and adoption of management decisions. However, there is a lack of scientific data on patients' opinions on the availability, quality and effectiveness of medical care, taking into account the different profile of services and the type of health care facilities. Objective. To study the opinion of patients about the accessibility, quality and effectiveness of medical care. Materials and methods. A multicenter sociological study was carried out in medical organizations of the Ivanovo, Yaroslavl and Moscow regions. The research method is a sociological survey. Respondents were offered the questionnaire "Patients' Opinion on the Availability, Quality and Effectiveness of Medical Care", which included 15 closed-ended questions. A sample population formed by random selection. Statistical processing of the material provided for the formation of a database in spreadsheets, the calculation of relative values and the reliability of their difference according to the student’s criterion. An analytical method was used to compare the data and formulate conclusions. Results. The sociological survey showed a "depression" of patients' opinions about health care, which is manifested in the high frequency of negative assessments of accessibility (23, 5 per 100 respondents), quality (19,5 per 100 respondents) and effectiveness of medical care (14,5 per 100 respondents) in general. There are differences in the assessment of patients by the profile of services and types of institutions, which makes it necessary to form a set of measures to correct deviations and conduct regular patient surveys on the principle of monitoring in order to assess their effectiveness. The frequency of patients' positive opinions on the availability of medical care was higher in the pediatric profile of services (60,2 per 100 respondents), preventive services (63,8 per 100 respondents), inpatient services (67,0 per 100 respondents), in the Moscow region (49,7 per 100 respondents). Conclusion. The theoretical significance of the data for assessing patients' opinions about the accessibility, quality and effectiveness of medical care is associated with the possibility of identifying and structuring existing problems in health care. This makes it possible to identify problems and contradictions that are clearly invisible and related to the emotional perception of care by patients, as well as to identify opportunities and directions for improving medical care.