계층분석과정 기법을 활용한 군 물류체계 개선 사용자요구사항 도출 및 우선순위화에 관한 연구

Abstract

While there have been many innovation attempts in relation to the military logistics system, their performance cannot be measured objectively due to a lack of reliable indicators. This is largely because traditional performance indicators do not systematically consider the requirements of stakeholders in military logistics services. This study aims to identify user requirements (UR) through a logical and systematic procedure, which would serve as a cornerstone for performance indicators in the military logistics system. More specifically, this study formed an expert group, collected candidate URs through the brainstorming technique, examined qualification conditions, and grouped and stratified them. Using an interview-style questionnaire survey and a comparison with previous studies, we developed a hierarchical model for UR items. We then applied the analytic hierarchy process (AHP) and identified priorities for UR items. Finally, this study analyzed the resulting priorities from the perspectives of various stakeholders and derived implications. As it applies a scientific method and demonstrates the importance of reliable UR items, this paper is expected to provide a basic reference in developing performance indicators for future innovation in the military logistics system.