지방교육행정 공무원의 갈등관리유형과 직무만족도의 관계에서 의사소통능력의 매개효과

Abstract

Objectives The purpose of this study is to find an effective conflict management method and lead a successful professional life by increasing job satisfaction by verifying the mediating effect of communication ability in the re-lationship between conflict management type and job satisfaction of local education administrative officials.
 Methods To this end, a survey was conducted using the conflict management type scale, communication ability scale, and job satisfaction scale, targeting 404 grade 5 local education administration officials in 2023, and re-gression analysis was conducted using the SPSS WIN 23.0 program and the SPSS Macro.
 Results Research results are as follows. First, the conflict management type of local education administration of-ficials had a significant effect on communication ability. Second, the type of conflict management of local educa-tion administration officials had an effect on job satisfaction. Third, among the conflict management types of local education administrative officials, the cooperation, avoidance, and compromise types had a partial mediating ef-fect in which communication ability had a direct effect on job satisfaction, while the competition type had a com-plete mediating effect with only an indirect effect. However, in the dependent type, communication skills did not mediate job satisfaction.
 Conclusions These results require efforts to convert the conflict management type into a cooperative and com-promise type that seeks to obtain the best interests of both sides of the conflict situation through efficient com-munication skills and to resolve it rationally. This suggests the need for customized education that provides pro-grams that can enhance communication skills according to the conflict management type of the students.