호텔 종사원의 체면민감성과 직무만족, 조직시민행동의 구조적 관계 : 조직후원인식의 조절효과를 중심으로

Abstract

This study surveyed hotel employees who served for five-star hotels located in Daegu and Busan. The convenience sampling was used for the sampling method, and the questionnaire survey was conducted for about two months from September 2015 to November 2015. 316 questionnaire copies were used for data analysis. Data obtained from the collected questionnaires were subjected to reliability analysis and exploratory factor analysis, using SPSS 20.0, and to covariance structure analysis (SEM: structural equation modeling), using Amos 20.0 And the chi square (χ²) difference test was carried out for testing moderating effects. As a result of hypothesis testing, first, it was found that the hotel employees' social face sensitivity had significant negative(-) influence on job satisfaction, and thus that the more they perceived social face sensitivity, the lower their job satisfaction became. Second, it was found that the hotel employees' job satisfaction had significant positive(+) influence on organizational citizenship behavior. Lastly, it was found that there was no difference in the effects of the hotel employees' social face sensitivity on job satisfaction according to the degree of perceived organizational support, and thus the moderating effect of perceived organizational support was not verified. The theoretical implications of this study are significant in that it tried to test the moderating effect by using as a moderator variable the perceived organizational support, which has hardly been dealt with in the relationships of social face sensitivity, job satisfaction and organizational citizenship behavior among studies on hotel employees.