Abstract
Purpose: Automation of control systems for life support and service processes at infrastructure facilities of passenger complex, in the single informational space, through digital platforms. Methods: The work uses experimental-theoretical level methods: cause-and-effect relationships, algorithmization, flowcharts and others. Results: Practical recommendations for transition from manual (personalized) labor on railway station complexes to automated system (processes), related to passenger service, are given. Practical significance: Recommendations are given on the usage and digitization of automated control systems for life support processes of railway station complex. The proposed solution is based on the transformation of processes aimed at step-by-step automation of production, service and commercial activities of railway station complexes.
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