Abstract
The article deals with the actual problems of the development of car service in Azerbaijan in modern conditions. The important elements of ensuring the mobility of the personnel of car service enterprises and their effectiveness are analyzed. Ways of solving urgent problems of the service sector and organizing the activities of a car service in the context of the growth of consumer demand are considered. The factors of ensuring the mobility of the personnel of enterprises and the issues of their efficiency, as well as the availability of car service are taken into account. The necessity of significant improvement of the existing mechanisms and principles of management is substantiated, as well as the importance of decision-making towards the effective organization of car service. The importance of modeling and improving the activities of car service enterprises in accordance with the procedures and rules for their adequate functioning is considered. The necessity of organizing electronic and remote services, consultations and procedures for fulfilling orders with a visit to the addresses of clients has been substantiated. The conceptual elements for improving car service in the context of maximum customer satisfaction are considered. Based on the requirements of modernity, the importance of changing the attitude towards the offered services towards enhancing their quality and availability is revealed. The efficiency and creativity of the offered car repair services and preventive measures as a preventive technical inspection, revision of important parts and leading parts of cars were especially noted. The features of the service sector are analyzed, including the features of the car repair sector and the problems of this area. The issues of formation and improvement of the professional level of personnel are considered. The problems of transparency of car service activities and strengthening of its material and technical base have been investigated. A number of activities in the context of a pandemic and in the post-pandemic period have been proposed. The preparation of a package of car service services based on new approaches has been substantiated. The forms and mechanisms of enhancing the efficiency and mobility of car service enterprises in Azerbaijan in the context of a pandemic have been analyzed. More promising directions of increasing the activity of the personnel of car service enterprises are indicated. The conditions for the formation of services based on high technologies and their provision to end users are considered. Recommendations were prepared and proposals were made on topical problems and the development of car service in Azerbaijan in modern conditions.
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