호텔종사원의 심리적 계약이행이 신뢰, 직무만족, 조직몰입에 미치는 영향 연구

Abstract

This study was tried to investigate to find the structural relationship among the hotel employees’ psychological contract fulfillment, trust, job satisfaction and organizational commitment. The purpose of this study is to investigate the structural relationship among the hotel employees’psychological contract fulfillment, trust, job satisfaction, and organizational commitment. Furthermore, the analysis results suggest practical implication of the factors that make the workers trust, satisfy, and concentrate on their jobs. This study targeted to the full-time employees who are working at the different eight hotels which grade were five star in Seoul. The method of the research was the self administered questionnaire. The period time of question investigation was from 16th AUG, 2018 to 5th SEP, 2018. First, among the factors of the psychological contract fulfillment, only the relational contract positively influenced on the trust. Second, among the fators of the psychological contract fulfillment, both transactional and relational contract positively influenced on the job satisfaction. Third, both transactional and relational contract positively influenced on the organizational commitment