중국 호텔종사원의 심리적 계약위반이 이직의도에 미치는 영향에 있어 다차원 신뢰의 조절효과에 대한 연구

Abstract

This study was aimed to investigate how the psychological contract violation as an independent variable affected the turnover intention based on the previous studies and the moderating effects of Multidimensional Trust. In addition, it was to provide with efficient management plans of human resources, practical implications and basic data in the Chinese hotels based on the study results. Analysis results are as follows. First, upon the investigation results, psychological contract violation showed the positive impact on the turnover intention. That means turnover intention was increased as the perceived psychological contract violation was increased by the employees. Second, multidimensional trust showed the moderating effects in the relationship between the psychological contract violation and turnover intention upon the analysis results. This can be interpreted that multidimensional trust offset the turnover intention which was enhanced by the psychological contract violation. Based on these results, the Chinese hotels should seek the plans to be able to lower perceived psychological contract violation by the employees so as to lessen their turnover intention and prepare multiple systems that can enhance the trust level as the factor to offset the increased turnover intention due to the psychological contract violation.