지방도시의 공공청사 이용에 관한 만족도 조사연구 : 남해군청 · 원주시청 · 천안시 동남구청 사례를 중심으로

Abstract

Purpose: This paper intends to investigate whether local government office buildings in local cities are suitable for its users in relation to the social(population, financial independence, etc.) and physical (office space, outdoor space, rest area, parking, location, space layout, building scale, exterior design, etc.) environmental factors of that particular region. Method: This survey is to investigate the environmental factors relating to regional social issues and to assess how the local government office building is suitable for each region. Based on a citywide survey of 404 users of government office building in Namhae-gun(Gyeongsangnam-do), Wonju-si(Gangwon-do) and Dongnam-gu in Cheonan(Chungcheongbuk-do). Result: Research results revealed several factors. First, the perception of ‘social issues’ related to the ‘region’. Three cities with constrained conditions showed significant differences in social issue. Second, the satisfaction of ‘physical environment’ increase the satisfaction of ‘government office buildings’. Third, there are significant differences in satisfaction of government office buildings among respondents’ ‘occupation’. Overall, officers were observed to be unsatisfied. Last, the most influential factor on user’s satisfaction among environment factors in government office building for the user is ‘rest area’ and second is ‘parking space’. It is necessary to improve citizen’s perceptions of the local regional environments and to enhance the physical environment of government office building by provide an environment that is suitable for its use taking the local regional characteristics into consideration.