호텔 종사원의 지적자본과 지식경영활동, 비재무적성과와의 구조 관계 연구

Abstract

The purpose of this study is to investigate the structural relationship between intellectual capital, knowledge management activities and non - financial performance of hotel employees. Two hypotheses were set up based on the theoretical background in order to grasp the intellectual capital, knowledge management activities, knowledge management activities and non - financial performance of hotel employees. The survey was conducted from October 1, 2018 to October 30, 2018, and 300 copies of the questionnaires were distributed to 19 - part insecure or inconsistent questionnaires. And finally 281 copies were used for empirical analysis. In order to verify the hypotheses presented through the research model, frequency analysis, exploratory factor analysis, and reliability analysis were analyzed using SPSS21.0, and the measurement model ), Confirmatory factor analysis was performed and correlation analysis was performed between the measured variables. As a result of the structural equation modeling analysis to verify the structural model with AMOS 21.0, the intellectual capital of the hotel employees has a significant influence on the knowledge management activities, It is confirmed that the level of knowledge creation among the employees is improved and the knowledge utilization becomes possible based on the shared knowledge. And knowledge management activities of hotel employees were proved to affect non-financial performance. Therefore, it can be concluded that the proposed hypothesis was adopted in the present study through the rationale of the previous research. In conclusion, hotel employees' intellectual capital (human capital, structural capital, customer capital) has a significant influence on knowledge creation and sharing. This is because knowledge management acquires intellectual capital and guarantees growth in companies, so it is necessary to manage intellectual capital successfully. Also, since knowledge management activities of hotel employees affects non-financial performance, knowledge workers' activities of hotel employees are found to be important.