Abstract
The paper reports on research fi ndings obtained by the Financial University under the Government of the Russian Federation within the project on «Improvement
 of performance standards and elaboration of new approaches to work fl ows arrangement and remuneration for specifi c categories of higher educational
 institutions staff », fi nanced from the budget in terms of Government assignment for 2014. Issues of assessing performance of educational support staff , as one
 of the categories of higher educational institutions personnel, are examined through the prism of improving quality of services, rendered by state and municipal
 higher educational institutions as well as remuneration system in accordance with normative legal documents of the RF. The paper presents one of available
 approaches to achieving goals of higher educational institutions, namely, to enhance quality of educational services and to improve remuneration systems
 supposedly based on audit of functions of educational support activities, on foregrounding the set of jobs for educational support staff as well as on assessing
 quality of work fl ows of the said category of staff .
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