ОСОБЛИВОСТІ ВИКОРИСТАННЯ АУТСОРСИНГУ БІЗНЕС-ПРОЦЕСІВ НА ПІДПРИЄМСТВАХ

Abstract

The article considers the issue of using business process outsourcing. The implementation of business processes in the enterprise can be ensured by the company's own forces, the use of an outsourcer and by combining its own forces and the outsourcing company. Based on research conducted by various companies, it can be argued that business process outsourcing has a high growth rate, at least 90% of modern enterprises use outsourcing at least one business process, the business process outsourcing market recorded annual growth of 10-12%. The list of business processes of domestic enterprises outsourced includes IT services, logistics, resource provision of production processes, marketing services, recruitment, accounting, payroll, processing and systematization of information, personnel accounting and personnel records management, administrative functions. According to the results of "field research" on the use of business process outsourcing by domestic enterprises, it can be stated that most often subsidiary business processes are outsourced, a slightly smaller share is on business process management and with rather small frequency the basic business processes with participation of the outsourcer are realized. Based on the study, the main benefits and threats of using business process outsourcing were identified. Accordingly, we can distinguish two groups of benefits, namely, a group of standard benefits that are inherent in the outsourcing of any activity and a group of benefits of transferring responsibility for certain activities to an outsourcing company. The main threats to the use of business process outsourcing are reflected in certain limitations of their own activities, partial loss of control over processes, loss of "confidentiality of information", dishonesty of the outsourcing company and so on. In the decision-making process about the use of business processes it is necessary to take into account a large number of factors, in particular: the scope of the enterprise, the nature of business processes, their cost and duration, the reputation of the outsourcer and so on.