호텔기업의 전략적 인적자원관리와 직무역량, 직무 및 조직성과 간의 관계

Abstract

The hotel industry being highly dependent on human resources, the success or failure of its management is dependent on the competence of each component member of the organization. Therefore, the industry needs outstanding hotel specialists with professional knowledge and site-specific perception. Accordingly, hotel enterprises, realizing the importance of human resources, put a lot of effort into developing personnel to strengthen competitiveness through improvement of productivity and differentiation. The aim of this study was to ascertain the interrelationships between hotel employees’ performance competence while eliciting factors to improve the performance achievement of an organization through the hotel industry’s strategic human resource management. Data were collected from 356 hotel employees in Seoul, S. Korea from September 1 to September 30, 2013. Multiple regression analysis was employed to test the hypotheses. The results showed that hotels’ strategic human resource management has a positive influence on employees’ job competence and on job and organizational performances. We also found that job competence affects job and organizational performances positively. Finally, the results of this study revealed that job performance has a positive effect on organizational performance. Further discussion and implications are provided in the text.