업무 부하와 소진, 그리고 직무 만족

Abstract

The aim of the present study is to explore how and when daily workload is related to next-day exhaustion and job satisfaction. Prior research has been primarily interested in identifying the conditions that mitigate the negative impacts of heightened job demands. However, the potential buffering role of resources accrued within the home domain, where employees spend most of their post-work hours, has not been given adequate attention. Building upon the work-home resources model, we propose that the general levels of marital satisfaction of both employees and their spouses act as cross-level moderators that alleviate the negative consequences engendered by an increased workload. We tested our hypotheses using experience sampling data from a sample of 95 married employees across 15 consecutive workdays. Our results indicate that daily workload had a positive relationship with next-day exhaustion and a negative relationship with next-day job satisfaction through an increase in morning negative affect. Furthermore, these relationships were found to be moderated by the employees’ general marital satisfaction but not by their spouses’ marital satisfaction. Specifically, the detrimental effects of increased daily workload were more salient for employees with lower levels of marital satisfaction compared to those with higher levels. Our findings underscore the critical role of contextual home resources as potential buffers against job stress. In light of these findings, theoretical and practical implications are discussed.