서비스업 조직원의 긍정심리자본이 업무 스트레스를 통해 정보보안 정책저항에 미치는 영향: 커뮤니케이션과 피드백의 조절효과

Abstract

As information threat management by organizational insiders is emphasized at the national level, information security(IS) policies and technology investments are increasingly centered on the financial industry. However, most service industries are still passive in internal IS management. This study points out that strict IS policies for insiders in the service industry can be expressed as IS policy resistance through role stress and confirms that individual positive psychological capital, organizational communication, and feedback support can reduce IS policy resistance. We surveyed workers in the service industry to which IS policies were applied and conducted path analysis by applying structural equation modeling to 342 samples. We confirmed that IS role stress had a partial mediating effect on the relationship between positive psychological capital and IS policy resistance. And it was confirmed that feedback moderated the relationship between positive psychological capital and IS policy resistance. We presented the individual and organizational preconditions to reduce the IS policy resistance of service industry insiders. As a result, our study provides a strategic direction for people-oriented service organizations to pursue to achieve the level of internal IS.