메타 규칙(Meta-rule)을 활용한 상황 적응형 프로세스 기반 지식 전달 방법론

Abstract

Process-oriented knowledge management systems proactively deliver the right knowledge to the users using the contextual information that can be obtained from business process definitions/instances. Existing systems, however, do not provide any mechanism that can properly reflect environmental changes that may cause existing knowledge delivery rules to be outdated. In this study, an advanced process-oriented knowledge management, which uses meta-rules that can explicitly define actions for adaptation, is proposed. Meta-rules are rule about rules that support rule-modification operations. Specifically, a definition of meta-rules and a life-cycle for managing changing contexts are presented. In addition, system requirements are identified and system architecture along with prototype system are developed based on them. The proposed context-adaptable process-oriented knowledge management system will enable a proactive knowledge delivery even if unexpected changes occur.