자원봉사센터 종사자의 LMX가 조직몰입을 매개로 조직시민행동에 미치는 영향 연구

Abstract

Volunteer centers are non-profit organizations that pursue public interest and are an important foundation for the growth of civil society. Accordingly, the effect of LMX (leader-member exchange relationship) of volunteer center workers on organizational citizenship behavior by mediating organizational commitment was studied through this study. With the implementation of the Framework Act on Volunteer Activities in 2005, the establishment of an institutional system of volunteering has a significant meaning that the volunteer center has grown into a non-profit organization with an intermediate organizational character. Therefore, in order to study the impact of organizational citizenship behavior to improve the quality of volunteer center workers, a study was conducted on 519 paid employees who had worked at a volunteer center for at least 3 months. Descriptive statistical analysis, t-test, and structural equation model analysis were conducted as research methods. Several meaningful results were derived through the study, which are as follows. First, LMX had a positive (+) effect on emotional commitment and continuous commitment. However, LMX did not show an effect on organizational citizenship behavior. Second, emotional commitment and continuous commitment had a positive (+) effect on organizational citizenship behavior. Third, LMX influenced organizational citizenship behavior by mediating emotional commitment and continuous commitment. These research findings suggested the necessity of improving LMX and organizational culture to increase organizational commitment to improve organizational citizenship behavior of volunteer center workers.