Abstract
The paper reports the results of survey carried out in order to assess patients’ opinion on the remote medical care provided by the telemedicine center of theDepartment of health of Moscow during the pandemic. Survey of 216 COVID-19 patients who received outpatient care made it possible to assess their healthcondition and determine the factors contributing to satisfaction with care provided. Patients’ health condition was evaluated based on the course of underlyingdisease and comorbidities, which were revealed in 24.3% of COVID-19 patients. The following three groups were formed: patients with favorable (37.5%),satisfactory (36.7%) and unfavorable (25.8%) health condition. The majority of patients (76.4%) were satisfied with telemedicine consultations; men (79.8%),individuals with favorable condition (83.1%) and patients under 50 (81.9%) demonstrated significantly higher level of satisfaction. The following arguments in favourof telemedicine consultations were specified by patients: appointment of the specialist’s consultation, promptness of treatment appointment, provision of medicalrecommendations, including recommendations on a healthy lifestyle, as well as promptness of house call and ambulance call. The main dissatisfaction reasons wereas follows: lack of appropriate equipment, difficulties when setting up the equipment, complexity of the instructions for connecting to telemedicine consultations,poor quality of video/audio conferencing; these indicated the patients’ inadequate technical resources. Telemedicine consultations may be considered an effectivemethod of outpatient care provision for COVID-19 patients, especially since 64.7% of patients plan to use telemedicine consultations in the future, and 72.3% ofpatients are ready to recommend them to others.
Highlights
The paper reports the results of survey carried out in order to assess patients’ opinion on the remote medical care provided by the telemedicine center of the Department of health of Moscow during the pandemic
The survey was carried out from April 30 to May 10, 2020 by the Telemedicine Center administrator, who interviewed the patients with confirmed COVID-19 diagnosis, who had received telemedicine consultations, by phone and filled the form
Implementation of remote telemedicine consulting into management of patients with confirmed COVID-19 makes it possible to assess patient’s health condition, to perform the dynamic monitoring of the course of the disease and ensure timely treatment adjustment
Summary
The paper reports the results of survey carried out in order to assess patients’ opinion on the remote medical care provided by the telemedicine center of the Department of health of Moscow during the pandemic. Survey of 216 COVID-19 patients who received outpatient care made it possible to assess their health condition and determine the factors contributing to satisfaction with care provided. Patients’ health condition was evaluated based on the course of underlying disease and comorbidities, which were revealed in 24.3% of COVID-19 patients. The following three groups were formed: patients with favorable (37.5%), satisfactory (36.7%) and unfavorable (25.8%) health condition. Телемедицинские консультации могут быть рассмотрены в качестве эффективного метода при амбулаторном лечении пациентов с COVID-19, тем более, что 64,7% пациентов планируют в будущем их использование, а 72,3% готовы рекомендовать их другим. Анкетирование проводили при условии согласия пациента с соблюдением анонимности, информируя пациента о том, что его личные данные нигде не будут использованы
Sign-in/Register to view highlights & summary Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
