공공영역 사례관리 슈퍼비전체계 실태조사

Abstract

The purpose of this study is to find out how public sector case management supervision works. An online survey was conducted targeting public sector case managers, the heemang-welfare team leaders and the machum-welfare team leaders, and so on. In the survey, the supervision cycle, frequency, providers, problems, and contents related to internal and external supervision were asked. Frequency analysis, cross-analysis, T-test, and ANOVA were applied using PASW 25.0, and 750 cases were finally analyzed. Particularly we focused on the status of supervision and the differences between urban and rural areas. The analysis results are as follows. First, we found that 23% of the study participants did not receive any internal supervision, and 27.2% did not receive any external supervision. Second, in the supervision cycle, the responses to ‘1-2 times per week’ and ‘2-3 times per month’ were high for internal supervision, and ‘1-2 times per 3 months’ and ‘1-2 times per 6 months’ were high for external supervision. The internal supervision providers showed a high response to the machum-welfare team leaders and the heemang-welfare team leader. The external supervision providers showed a high response to the experienced field workers or professors. In relation to the supervision implementation system including supervision cycle, frequency, guidelines, and system, we found that rural areas should be further developed compared to urban areas. With regard to the contents of the supervision, we found that the supportive supervision was not well understood and implemented well in both urban and rural areas. Based on these results, contents and improvement strategies were suggested for the establishment of a case management supervisory system in the future.