긍정심리자본이 직무만족에 미치는 영향 : LCC 항공사 승무원을 대상으로

Abstract

This study verified the relationship between positive psychological capital and job satisfaction for airline cabin crews. The survey was conducted from August 1, 2019 to August 30, 2019 and a total of 203 samples were used as empirical analysis data, except for questionnaires that were deemed inconsistent or insincere in their responses. In addition, frequency analysis, factor analysis, correlation analysis, and multiple regression analysis were performed using the SPSS 25.0 statistical package. The purpose of this study was to analyze the relationship between positive psychology capital and job satisfaction by identifying the concept of the composition of positive psychology capital for airline flight attendants. According to the findings, first, all four components, such as self-efficacy, optimism, hope, resilience presented in the theoretical background with respect to positive psychology capital appeared and were presented in the same way as the findings of Luthans (2002a, 2002b). Second, in the impact relationship between positive psychology capital and job satisfaction, all four components were found to have a defining effect, but statistically only hope and optimism were significant, whereas self-efficacy and resilience were found not to be significant.