그릿이 조직신뢰와 직무소진에 미치는 영향

Abstract

This study verifies the effect of grit, a characteristic of individuals of organizational members, on organizational trust and job burnout. Sample data necessary for verification were collected from 234 members of the organization working at a luxury hotel in Seoul Metropolitan City. To summarize the empirical analysis results revealed in this work, we are as follows. First, consistency of interest, a sub-construction concept of grit, has been shown to have no effect on organizational trust. Second, the concept of sub-construction of grit, perseverance of effort, has been found to have a positive effect on organizational trust. Third, both consistency of interest and perseverance of effort which are the concept of the composition of the grit, have no direct impact on job burnout. Fourth, organizational trust has been found to have a negative effect on job burnout. Job burnout is a state of loss of motivation, callousness and increased stress. Therefore, the fact that members of a highly trusted organization are low on job burnout is logically reasonable. Based on the analysis results revealed above, the following implications can be obtained: First, the fact is that the perseverance of effort in the composition of the grit is more relevant to organizational behavior variables than to consistency of interest. Second, perseverance of effort can function as a positive psychological capital such as commitment, optimism, resilience, etc. in terms of organization. This study is an analysis of members of a single organization. Therefore, it is difficult to generalize the findings. It is necessary to re-verify the results of the study on members of various organizations in the future. Furthermore, this study has limitations that measure organizational trust as cross-sectional approach without considering the dynamic nature of organizational trust.