Abstract
The article, based on various sources, interprets methods for assessing the quality of hotel services. It determines that methods for assessing the constituent elements of service quality are based on the result and process of the service provision and identification of the quality characteristics of the service related to the conditions of service. The article systematizes the key parameters used to calculate the Customer Satisfaction Index (CSI), and also conducts a correlation and regression analysis of the relationship between the total income of hotels and hotel-type enterprises in the Republic of Azerbaijan and wages paid to employees. Keywords: customer satisfaction, index, hotel, model, regression analysis, correlation, regression, digital transformation
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