Abstract
The article is devoted to the actual problem of improving the management of social agencies since the stability, efficiency and attractiveness of any organization depends on the personnel and the management system. The purpose of the article was to outline and characterize the directions for improvement of the components of social agency management, taking into account the analysis of problem areas of the Kharkiv city center of social agencies "Dovira". By applying methods of generalization and grouping, as well as document analysis (reports after the practice of 4th-year students studying under the "Social Work" educational program) and discussions with specialists and stakeholders, two groups of problems related to management were identified: 1) problems of technical and material support and 2) problems of personnel work. Based on them, the authors of the article proposed to analyze three blocks: 1) problems of material and technical content (working conditions); 2) personnel management problems; 3) problems of protection and development of personal qualities of specialists. Their prerequisites were determined and measures to improve the social agency management system were proposed. A conclusion was made about the need to develop a management model with coordination of the following levels: the first – monitoring of the personal condition, needs and capabilities of social work specialists. Building on this basis programs of individual and group assistance and development. The second is management of the organization – development and implementation of personnel policy, taking into account the requirements and proposals of the first level. The third level is "external management" – the development of cooperation with domestic and foreign partners, lobbying of interests and the initiation of necessary and justified changes (on the basis of conclusions from the previous levels) in normative documents regulating the work of social work specialists and the activities of the organization as a whole.
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Schedule a callMore From: Bulletin of Taras Shevchenko National University of Kyiv. Social work
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