Abstract
In this article, we trace the relationship between the quality of the company’s relational model and its economic resilience. Zade linguistic variables are used to assess the quality of relationships between companies and their stakeholders. The quality of relationships is linked to stakeholder satisfaction based on the principle of minimum quality (the bottleneck). In turn, a linguistic matrix is used to analyze stability based on information on relationship quality. The article demonstrates the technique of evaluating economic resilience based on relationship quality data using a simple example. The complexity of the presented model should be accompanied by an expansion of the range of measures using matrix aggregate calculator (MAC) technology. The relationship model between quality and stability can be loaded into a balanced organization performance system and tracked regularly (e.g., based on management reporting).
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