요양보호사 인권 침해 경험 연구

Abstract

The purpose of this study is to examine the actual situation of the human rights violation experience of care workers by the service target and their families and to improve understanding of contextual and environmental situations. For this study, quantitative and qualitative data were used. For quantitative data, a sample of 506 care workers was extracted from long-term-care facilities in Incheon, and for qualitative data, interviews with 14 care workers were used. This study used quantitative data to examine whether there are differences in social recognition satisfaction, Perception of Professionalism, and Turnover Intention among caregivers according to the presence or absence of human rights violations. For this purpose, the differences between groups were analyzed by using cross-analysis and t-test. In addition, We also used interview data to cover more in-depth stories that could not be explored in quantitative analysis results.As a result of the study, the care worker’s experience of human rights violations was associated with a low perception of professionalism and job satisfaction. Also, it was positively associated with turnover intention. In addition, it seems that the human rights violations of care workers are caused by a combination of low social recognition, service target’s functional problems, and non-fulfillment of their care needs. These findings suggest that it is necessary to prevent the workers from violence and make a coping method according to the problem situation. Additionally, it is required to offer job training to acquire high-quality nursing skills, as well as education for target subjects and their families.