상황학습 이론 기반 국내 항공사 Z세대 신입승무원의 조직문화 적응 과정 질적연구

Abstract

The aviation industry faces challenges due to COVID-19, low global growth, and fierce international competition. As the significance of human resources as a response strategy rises, it is time to focus on the roles of the Department of Aviation Service, which was established to cultivate competent aviation industry professionals. Thus, this study examined the job experiences of recent graduates of the Department of Aviation Services who joined an aviation company as Cabin Crew shortly after their graduation using the situational learning theory as a theoretical lens. The study was conducted over a ten-week period, from May 1, 2021, to June 26, 2021, using in-depth interviews to collect data. Four categories were identified as a result of the analysis: effort and sense of achievement towards a career roadmap, ontological transformation process in the organisation, conflict to acknowledge the existence of 'I' in a conflicting organisational culture, and formation of the corporate identity through membership acquisition. Theoretically, the existing theory was supported and expanded by approaching the contextual learning and meaning of Cabin Crew in the workplace via legitimate peripheral participation. On the basis of the practical implications posed by IT-literate generations, a course of action was developed to foster online mentor-mentee relationships, online group learning, and an improvement in the culture of hierarchical organisation. It entails giving feedback on work that is straightforward and easy to understand, as well as adhering strictly to the manual.